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White Space Testimonials

We work with a diverse range of Blue Chip clients, including a significant proportion of the FTSE 100 and FTSE 250. Although our clients span all market sectors, we have particular strength in Retail, ICT, Logistics and Professional Services.

Lloyds TSB

“On the several occasions I have worked with White Space, they have responded quickly and decisively to the briefs, both looking at rewards and current accounts.  The insight delivered has helped our teams to develop customer communication that promotes product features and propositions in an increasingly competitive market place. I look forward to working with White Space again.”

Customer Research & Insight Manager, Lloyds TSB

EDF Energy

"This is the first time we have used White Space, but it won't be the last. They impressed from start to finish."

B2B Customer Research Executive, EDF Energy

Carphone Warehouse

"Everyone at Carphone Warehouse who has worked with White Space has been unable to fault their professionalism and excellent work. We look forward to working with them more in the future."

Head of Research, The Carphone Warehouse

Unipart Group

"What impressed me most about Nick Edwards and his team at White Space was their structured response to an initial brief, which significantly contributed to the development of our own thinking regarding what we wanted to achieve with the market research. The final presentation of the research findings was then not only rich in detail, but represented an intelligent interpretation of the research data, which will support both our strategic and operational decisions."

Head of Marketing, Unipart Group

Manhattan Associates

"White Space conceived, organised and delivered an excellent project, giving me an excellent insight into our performance and market position. Based on my experience in this project I would thoroughly recommend White Space."

UK Managing Director, Manhattan Associates

Nuffield Health

"White Space have helped Nuffield Health understand the key drivers of satisfaction and through this, enabled us to focus our resources in areas that really matter to our consumers."

Customer Insight and Research Manager, Nuffield Health

Wincanton

"White Space helped us to clarify our thinking and challenge the preconceptions we had of a market that had become stagnant for us. Their feedback and insight led to us revising segmentation, repositioning our offer and subsequently winning an important customer - although this wasn't part of the original brief."

Group Marketing Director, Wincanton

MITIE

"White Space managed a very rapid interpretation of our requirements and a past working knowledge of the sector and subject matter assisted."

Managing Director, MITIE

BSI

"White Space have worked with me on two competitor analysis projects, both of which provided us with the necessary insight to better understand our global competitors, in several different geographies. With their expert know-how, they delivered their projects on time, and their findings proved to be right on target."

Head of Global Business and Market Analysis, BSI Management Systems


"On time and on budget, White Space produced a piece of research which gave us the ability to make a decision on a new product. Nick Edwards and his team gained a rapid understanding of our marketplace and produced a deliverable which was impressive in its depth, relevance and accuracy. They were a pleasure to work with and I wouldn't hesitate in recommending them to others."

UK Business Development Director, BSI Management Systems

Red Cross

"I am very happy to have found White Space. I have found them to be extremely diligent from the first contact that we had with them, right through to the end of the project. The project that they have recently completed for me has benefited both me and the organisation tremendously. I would not hesitate to recommend White Space to anyone."

Marketing Manager, British Red Cross

Easynet

"White Space delivered a truly excellent piece of work for us. Not only in terms of their thorough approach to the research, but with their value added insights covering customer, competitor and industry views, they have truly helped us shape our customer communications. They were a pleasure to work with and we would definitely work with them again in the future."

Marketing Manager, Easynet Connect

Ultissimo

"Of the dozen research firms we approached White Space stood out from the pack as having a much more thoughtful and quite different approach to the other companies. Their approach was directly tailored to our needs. White Space are good at ideas and we readily discussed and adjusted their first suggestion to get the very best approach for our business within our budget and our tight timeframe. Throughout the two month project communication was easy and we always knew how things were going. Both phases of the project were completed on time and the outputs were immediately very useful, with some thoroughly good analysis having been carried out. The acid test of the quality of the research is whether it has proved to be accurate and given us the right direction. And I am delighted to say that it has - the research findings confirmed some things we thought, and added depth, flavour and additional ideas in other areas. We have done very well in building our client base ahead of plan since launch, and the insight from White Space gives us a lot of confidence that we are doing the right things. If we have any further research needs I will have no hesitation in turning to White Space again."

Managing Director, Ultissimo Property

Institute of Mechanical Engineers (IMechE)

"White Space provided us with thoughtful, professional and useful information about our marketplace.  They were empathetic and responsive at all times and the service they provided was exemplary.  We have used the insight gained from the research to shape our events strategy for the next 3 years."

Head of Engineering Programmes, Institution of Mechanical Engineers (IMechE)